Shipping and returns

We ship NZ-wide with NZ Post, using Aramex as a back-up if required.
Orders are dispatched via courier collections booked on Thursdays and Fridays, with delivery taking 2-3 business days once picked up.

Shipping of the Tugger, Ferry, and/or combo to all urban areas (as defined by NZ post) - $20
Shipping of the Tugger, Ferry, and/or combo to all rural areas (as defined by NZ post) - $25

Local pickup is available from Waiuku, by prior arrangement only.

 

If your item arrives damaged or faulty, we will give you a full refund.
Get in touch and we will sort out the return, the item will need to be shipped back to us.

All Bintrek products come with a 6 month warranty from the date of purchase, covering the aluminium against breakage.
The tether, foam tube, and powder-coating are not covered under warranty, and general wear and tear or misuse is excluded.

If anything is unclear or you need help with an order, get in touch and we will sort it out.